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You don't serve 1 million hours of care per year by accident. You do it with bulletproof systems.
While Emily Isbell wrote the blueprint in her #1 international best-seller, The 24/7 Solution, The 24/7 Solution: Operations Academy is where we build the engine for your agency. Hosted by Andrea Sussman, Home Care Operations Consultant, this virtual 5-session series bridges the gap between high-level strategy and daily operational execution. Plus, when you buy all sessions, you will receive a bonus 1:1 strategy session with 24/7 Solutions to build a custom action plan based on what you learned.
Whether you are attending yourself or training your top operational leader, you will leave with a custom action plan including KPIs, financial frameworks, and management scorecards required to dominate your market.
1:00 PM EDT/12:00 PM CDT, Wednesday, July 29
Most home care owners are great at care. The business side is where things get complicated. This session gives you the complete picture of how a home care agency actually works and how to build the referral relationships that keep it growing.
1:00 PM EDT/12:00 PM CDT, Wednesday, August 5
Do you know your real gross margin? Most owners don't and it's costing them. This session breaks down the true cost of care, how to set a pricing floor, and what your numbers are actually telling you about the health of your business.
1:00 PM EDT/12:00 PM CDT, Wednesday, August 12
Getting a call is just the beginning. This session covers everything from the intake call to the signed agreement to the QA visit that grows your hours and the Day 3 phone call that stops most of your first-month cancellations.
1:00 PM EDT/12:00 PM CDT, Wednesday, August 19
Your caregivers are the business. How you recruit, hire, onboard, and retain them determines everything else. This session gives you a hiring system that moves fast, an onboarding process that actually works, and a retention strategy built on what caregivers say they really want from their employer.
1:00 PM EDT/12:00 PM CDT, Wednesday, August 26
Scheduling, billing, KPIs. This is where it all comes together. You leave this session with a complete management scorecard, a weekly review system, and a clear picture of exactly where your business stands.
A private 60-minute strategy session where we review your real numbers, identify your biggest opportunities, and build your personalized 6-month action plan together. This is where everything you learned becomes a plan you can actually execute.
You don't serve 1 million hours of care per year by accident. You do it with bulletproof systems.
While Emily Isbell wrote the blueprint in her #1 international best-seller, The 24/7 Solution, The 24/7 Solution: Operations Academy is where we build the engine for your agency. Hosted by Andrea Sussman, Home Care Operations Consultant, this virtual 5-session series bridges the gap between high-level strategy and daily operational execution. Plus, when you buy all sessions, you will receive a bonus 1:1 strategy session with 24/7 Solutions to build a custom action plan based on what you learned.
Whether you are attending yourself or training your top operational leader, you will leave with a custom action plan including KPIs, financial frameworks, and management scorecards required to dominate your market.
1:00 PM EDT/12:00 PM CDT, Wednesday, July 29
Most home care owners are great at care. The business side is where things get complicated. This session gives you the complete picture of how a home care agency actually works and how to build the referral relationships that keep it growing.
1:00 PM EDT/12:00 PM CDT, Wednesday, August 5
Do you know your real gross margin? Most owners don't and it's costing them. This session breaks down the true cost of care, how to set a pricing floor, and what your numbers are actually telling you about the health of your business.
1:00 PM EDT/12:00 PM CDT, Wednesday, August 12
Getting a call is just the beginning. This session covers everything from the intake call to the signed agreement to the QA visit that grows your hours and the Day 3 phone call that stops most of your first-month cancellations.
1:00 PM EDT/12:00 PM CDT, Wednesday, August 19
Your caregivers are the business. How you recruit, hire, onboard, and retain them determines everything else. This session gives you a hiring system that moves fast, an onboarding process that actually works, and a retention strategy built on what caregivers say they really want from their employer.
1:00 PM EDT/12:00 PM CDT, Wednesday, August 26
Scheduling, billing, KPIs. This is where it all comes together. You leave this session with a complete management scorecard, a weekly review system, and a clear picture of exactly where your business stands.
A private 60-minute strategy session where we review your real numbers, identify your biggest opportunities, and build your personalized 6-month action plan together. This is where everything you learned becomes a plan you can actually execute.