The 24/7 Solution:
Operations Academy
A Virtual Learning Intensive
You don't serve 1 million hours of care each year by accident. You do it with systems, accountability, and operational excellence.
Emily Isbell shared the blueprint in her #1 international best-seller, The 24/7 Solution. Now, The 24/7 Solution: Operations Academy brings that blueprint to life. Hosted by Andrea Sussman, Home Care Operations Consultant and former agency owner, this virtual five-session series is designed to bridge the gap between high-level strategy and day-to-day execution.
Through practical tools, proven frameworks, and real-world examples, you'll learn how to build the operational engine that drives sustainable growth, stronger margins, and exceptional client and caregiver experiences.
As an added bonus, participants who enroll in all sessions will receive a 1:1 strategy session with the 24/7 Solutions team to develop a customized action plan based on the concepts covered throughout the Academy.
Whether you attend personally or send your top operational leader, you'll leave with a customized action plan complete with the KPIs, financial frameworks, and management scorecards needed to drive sustainable growth and outperform your competition.
You don't serve 1 million hours of care per year by accident. You do it with bulletproof systems.
While Emily Isbell wrote the blueprint in her #1 international best-seller, The 24/7 Solution, The 24/7 Solution: Operations Academy is where we build the engine for your agency. Hosted by Andrea Sussman, Home Care Operations Consultant, this virtual 5-session series bridges the gap between high-level strategy and daily operational execution. Plus, when you buy all sessions, you will receive a bonus 1:1 strategy session with 24/7 Solutions to build a custom action plan based on what you learned.
Whether you are attending yourself or training your top operational leader, you will leave with a custom action plan including KPIs, financial frameworks, and management scorecards required to dominate your market.
Session 1: The Business Model & Sales Strategy
1:00 PM EDT/12:00 PM CDT, Wednesday, July 29
Most home care owners are great at care. The business side is where things get complicated. This session gives you the complete picture of how a home care agency actually works and how to build the referral relationships that keep it growing.
Session 2: The Money Reality
1:00 PM EDT/12:00 PM CDT, Wednesday, August 5
Do you know your real gross margin? Most owners don't and it's costing them. This session breaks down the true cost of care, how to set a pricing floor, and what your numbers are actually telling you about the health of your business.
Session 3: The Client Engine
1:00 PM EDT/12:00 PM CDT, Wednesday, August 12
Getting a call is just the beginning. This session covers everything from the intake call to the signed agreement to the QA visit that grows your hours and the Day 3 phone call that stops most of your first-month cancellations.
Session 4: The Caregiver Engine
1:00 PM EDT/12:00 PM CDT, Wednesday, August 19
Your caregivers are the business. How you recruit, hire, onboard, and retain them determines everything else. This session gives you a hiring system that moves fast, an onboarding process that actually works, and a retention strategy built on what caregivers say they really want from their employer.
Session 5: Operate to Run It
1:00 PM EDT/12:00 PM CDT, Wednesday, August 26
Scheduling, billing, KPIs. This is where it all comes together. You leave this session with a complete management scorecard, a weekly review system, and a clear picture of exactly where your business stands.
Session 6: Your Custom Action Plan — 1:1 with a 24/7 Solutions Coach
A private 60-minute strategy session where we review your real numbers, identify your biggest opportunities, and build your personalized 6-month action plan together. This is where everything you learned becomes a plan you can actually execute.
Session 1: The Business Model & Sales Strategy
1:00 PM EDT/12:00 PM CDT, Wednesday, July 29
A recording will be sent to all new registrants
Most home care owners are great at care. The business side is where things get complicated. This session gives you the complete picture of how a home care agency actually works and how to build the referral relationships that keep it growing.
Session 2: The Money Reality
1:00 PM EDT/12:00 PM CDT, Wednesday, August 5
Do you know your real gross margin? Most owners don't and it's costing them. This session breaks down the true cost of care, how to set a pricing floor, and what your numbers are actually telling you about the health of your business.
Session 3: The Client Engine
1:00 PM EDT/12:00 PM CDT, Wednesday, August 12
Getting a call is just the beginning. This session covers everything from the intake call to the signed agreement to the QA visit that grows your hours and the Day 3 phone call that stops most of your first-month cancellations.
Session 4: The Caregiver Engine
1:00 PM EDT/12:00 PM CDT, Wednesday, August 19
Your caregivers are the business. How you recruit, hire, onboard, and retain them determines everything else. This session gives you a hiring system that moves fast, an onboarding process that actually works, and a retention strategy built on what caregivers say they really want from their employer.
Session 5: Operate to Run It
1:00 PM EDT/12:00 PM CDT, Wednesday, August 26
Scheduling, billing, KPIs. This is where it all comes together. You leave this session with a complete management scorecard, a weekly review system, and a clear picture of exactly where your business stands.
Sponsored by
Session 6: Your Custom Action Plan — 1:1 with a 24/7 Solutions Coach
A private 60-minute strategy session where we review your real numbers, identify your biggest opportunities, and build your personalized 6-month action plan together. This is where everything you learned becomes a plan you can actually execute.
You don't serve 1 million hours of care per year by accident. You do it with bulletproof systems.
While Emily Isbell wrote the blueprint in her #1 international best-seller, The 24/7 Solution, The 24/7 Solution: Operations Academy is where we build the engine for your agency. Hosted by Andrea Sussman, Home Care Operations Consultant, this virtual 5-session series bridges the gap between high-level strategy and daily operational execution. Plus, when you buy all sessions, you will receive a bonus 1:1 strategy session with 24/7 Solutions to build a custom action plan based on what you learned.
Whether you are attending yourself or training your top operational leader, you will leave with a custom action plan including KPIs, financial frameworks, and management scorecards required to dominate your market.
Session 1: The Business Model & Sales Strategy
1:00 PM EDT/12:00 PM CDT, Wednesday, July 29
Most home care owners are great at care. The business side is where things get complicated. This session gives you the complete picture of how a home care agency actually works and how to build the referral relationships that keep it growing.
Session 2: The Money Reality
1:00 PM EDT/12:00 PM CDT, Wednesday, August 5
Do you know your real gross margin? Most owners don't and it's costing them. This session breaks down the true cost of care, how to set a pricing floor, and what your numbers are actually telling you about the health of your business.
Session 3: The Client Engine
1:00 PM EDT/12:00 PM CDT, Wednesday, August 12
Getting a call is just the beginning. This session covers everything from the intake call to the signed agreement to the QA visit that grows your hours and the Day 3 phone call that stops most of your first-month cancellations.
Session 4: The Caregiver Engine
1:00 PM EDT/12:00 PM CDT, Wednesday, August 19
Your caregivers are the business. How you recruit, hire, onboard, and retain them determines everything else. This session gives you a hiring system that moves fast, an onboarding process that actually works, and a retention strategy built on what caregivers say they really want from their employer.
Session 5: Operate to Run It
1:00 PM EDT/12:00 PM CDT, Wednesday, August 26
Scheduling, billing, KPIs. This is where it all comes together. You leave this session with a complete management scorecard, a weekly review system, and a clear picture of exactly where your business stands.
Session 6: Your Custom Action Plan — 1:1 with a 24/7 Solutions Coach
A private 60-minute strategy session where we review your real numbers, identify your biggest opportunities, and build your personalized 6-month action plan together. This is where everything you learned becomes a plan you can actually execute.
Meet Your Host: Andrea Sussman
Home Care Operations Consultant, 24/7 Solutions
Andrea Sussman brings over 25 years of first-hand experience as a successful home care agency owner. As the former owner and CEO of Home Instead – Morris County (2000–2025), she built a premier agency from the ground up, ultimately managing over 1,500 caregivers and serving more than 2,000 families.
A highly respected industry leader, Andrea is a previous President of the New Jersey Chapter of the Home Care Association of America and currently serves as a site auditor for the National Institute for Home Care Accreditation (NIHCA). Now with 24/7 Solutions, she leverages her deep operational and compliance expertise to help fellow agency owners overcome daily challenges, optimize operations, and build highly profitable, sustainable businesses.
Thank You To Our Sponsor
Frequently Asked Questions
-
The 24/7 Solution Operations Academy is designed for agency owners and operators of all stages in their business.
-
Yes. All sessions of The 24/7 Sales Series will be hosted virtually.
-
Although we recommend attending The 24/7 Solution: Operations Academy live, all sessions will be recorded and will be sent to paid registrants.
-
Yes. Each session builds upon the previous session, so we recommend attending all sessions for maximum benefit. Additionally, when you register for all sessions you receive a bonus 1:1 strategy session with the 24/7 Solutions team to create a personalized action plan for your business.
-
Yes, if you register after any of the live sessions you will receive the recording.
You don't serve 1 million hours of care per year by accident. You do it with bulletproof systems.
While Emily Isbell wrote the blueprint in her #1 international best-seller, The 24/7 Solution, The 24/7 Solution: Operations Academy is where we build the engine for your agency. Hosted by Andrea Sussman, Home Care Operations Consultant, this virtual 5-session series bridges the gap between high-level strategy and daily operational execution. Plus, when you buy all sessions, you will receive a bonus 1:1 strategy session with 24/7 Solutions to build a custom action plan based on what you learned.
Whether you are attending yourself or training your top operational leader, you will leave with a custom action plan including KPIs, financial frameworks, and management scorecards required to dominate your market.
Session 1: The Business Model & Sales Strategy
1:00 PM EDT/12:00 PM CDT, Wednesday, July 29
Most home care owners are great at care. The business side is where things get complicated. This session gives you the complete picture of how a home care agency actually works and how to build the referral relationships that keep it growing.
Session 2: The Money Reality
1:00 PM EDT/12:00 PM CDT, Wednesday, August 5
Do you know your real gross margin? Most owners don't and it's costing them. This session breaks down the true cost of care, how to set a pricing floor, and what your numbers are actually telling you about the health of your business.
Session 3: The Client Engine
1:00 PM EDT/12:00 PM CDT, Wednesday, August 12
Getting a call is just the beginning. This session covers everything from the intake call to the signed agreement to the QA visit that grows your hours and the Day 3 phone call that stops most of your first-month cancellations.
Session 4: The Caregiver Engine
1:00 PM EDT/12:00 PM CDT, Wednesday, August 19
Your caregivers are the business. How you recruit, hire, onboard, and retain them determines everything else. This session gives you a hiring system that moves fast, an onboarding process that actually works, and a retention strategy built on what caregivers say they really want from their employer.
Session 5: Operate to Run It
1:00 PM EDT/12:00 PM CDT, Wednesday, August 26
Scheduling, billing, KPIs. This is where it all comes together. You leave this session with a complete management scorecard, a weekly review system, and a clear picture of exactly where your business stands.
Session 6: Your Custom Action Plan — 1:1 with a 24/7 Solutions Coach
A private 60-minute strategy session where we review your real numbers, identify your biggest opportunities, and build your personalized 6-month action plan together. This is where everything you learned becomes a plan you can actually execute.