24/7 Success Series Webinar
Mastering Internal Sales:
Turning Your Staff into Client Retention Experts
Thursday, August 28, 12:00 PM EDT/11:00 AM CDT
When a client terminates services to enter assisted living or go to a competitor, usually someone on your team had a warning it would happen.
But unless your entire team understands the critical importance of internal sales—and how to act on that knowledge—they’re unlikely to alert you until it’s too late, and the client has already churned.
Want to keep your clients, improve care quality, and improve both client and caregiver satisfaction with long-term relationships? You need a team of internal sales experts.
In our next installment of the 24/7 Success Series, you’ll learn to:
Ensure your clients are not just satisfied, but advocates of your agency
Create processes that align your entire team to retain clients
Support your clients’ goals to age in place, even if they’re considering other options
Build trust through professional recommendations